We are here to help. If you have any questions or issues with the iTeach Gambia app, please reach out to us using any of the methods below.
Contact Us
Email
In-App Support
Go to Profile → Support → New Ticket
Response Time
Within 24 hours on business days
Frequently Asked Questions
How do I subscribe to a teacher?
Go to the Subjects tab, select a subject, choose a teacher, and tap Subscribe. Select your plan (monthly, termly, or yearly) and follow the Wave payment instructions.
My subscription is not activated after payment. What do I do?
After sending your Wave payment, enter the transaction reference in the app. Our team will verify and activate your subscription within 24 hours. If it takes longer, please contact us.
I forgot my password. How do I reset it?
Please contact us at jbtouray1@gmail.com with your registered phone number and we will help you reset your password.
I got a new phone and cannot log in. What do I do?
For security, each account is linked to one device. Contact us with your registered phone number and we will reset your device so you can log in on your new phone.
How do I become a teacher on iTeach Gambia?
Download the app, register as a Teacher, and complete your profile. Our team will review and approve your account. Once approved you can start uploading lessons.
When do teachers get paid?
Teacher earnings are processed manually by our admin team via Wave mobile money. Earnings are visible in your app under the Earnings tab.
How do I delete my account?
Contact us at jbtouray1@gmail.com with your registered phone number and your account deletion request will be processed within 30 days.
Download the App
iOS
Available on the App Store
Android
Available on Google Play Store